IBM Cognos® Platform Maintenance
Keep your IBM Cognos® environment running at peak performance with our comprehensive maintenance services. From upgrades and configuration to user support and AI-enhanced optimization.
Smart, Secure, Scalable Maintenance
Our AI-enhanced maintenance approach ensures your IBM Cognos® platform stays current, secure, and optimized while minimizing business disruption.
Get Maintenance AssessmentComprehensive Maintenance Services
Platform Upgrades
Seamless upgrades to new IBM Cognos® releases with minimal downtime
What We Do
- Pre-upgrade environment assessment
- Compatibility testing and validation
- Rollback strategies and contingency planning
- Post-upgrade performance optimization
- Custom content migration assistance
Benefits
- Zero business disruption during upgrades
- Access to latest features and security patches
- Improved system performance and stability
- Enhanced user experience with new capabilities
System Administration
Comprehensive platform configuration and ongoing administrative support
What We Do
- User access management and security configuration
- Performance monitoring and tuning
- Environment configuration and optimization
- Backup and disaster recovery management
- Integration with enterprise systems
Benefits
- Optimized system performance
- Enhanced security and compliance
- Reduced administrative overhead
- Proactive issue prevention and resolution
Report Modernization
Update and enhance existing reports to meet new business requirements
What We Do
- Requirements analysis and gap assessment
- Report redesign and layout optimization
- Data model enhancements and new metrics
- Performance improvements and query optimization
- Mobile-responsive design implementation
Benefits
- Enhanced user experience and usability
- Improved report performance and accuracy
- Better alignment with business objectives
- Future-ready reporting capabilities
User Support & Training
Comprehensive end-user support and training programs with AI assistance
What We Do
- 24/7 AI-powered help desk and chatbot support
- Customized training programs for all user levels
- Interactive documentation and tutorials
- Best practices workshops and knowledge sharing
- Intelligent troubleshooting and self-service tools
Benefits
- Faster issue resolution with AI assistance
- Improved user adoption and satisfaction
- Reduced support ticket volume
- Enhanced organizational BI capabilities
AI-Enhanced Capabilities
Intelligent Monitoring
AI-powered system monitoring that predicts issues before they impact users
Smart Optimization
Machine learning algorithms that continuously optimize report performance
Automated Insights
AI-generated recommendations for system improvements and user experience
Predictive Maintenance
Proactive system health management using predictive analytics
Maintenance Service Levels
Essential
- Monthly system health checks
- Quarterly security updates
- Basic user support (business hours)
- Email and ticket support
- Standard documentation access
Professional
- Weekly system monitoring
- Priority security updates
- Extended user support (12 hours/day)
- Phone and email support
- Custom training materials
- Performance optimization reviews
Enterprise
- 24/7 AI-powered monitoring
- Real-time security updates
- 24/7 dedicated support team
- All support channels + on-site visits
- Personalized training programs
- Continuous performance optimization
- Strategic consulting included
Implementation Timeline
Assessment
1-2 weeks
Comprehensive audit of current Cognos® environment and requirements analysis
Planning
1 week
Detailed maintenance strategy and upgrade roadmap development
Implementation
2-4 weeks
Systematic execution of upgrades, configurations, and optimizations
Optimization
Ongoing
Continuous monitoring, support, and performance improvements
Why Choose 3S Tech for Cognos® Maintenance?
🏆Deep IBM Cognos® Expertise
- • 15+ years of IBM Cognos® implementation experience
- • Certified experts in all Cognos® modules and versions
- • Proven track record with enterprise-scale deployments
- • Industry-specific knowledge and best practices
🚀AI-Powered Innovation
- • Machine learning for predictive maintenance
- • AI-assisted troubleshooting and optimization
- • Intelligent monitoring and alerting systems
- • Future-ready platform enhancement strategies
Ready to Optimize Your IBM Cognos® Platform?
Get a comprehensive assessment of your current environment and a customized maintenance plan.